Returns & Exchanges Policy | Open Road Girl
Returns & Exchanges Policy – Open Road Girl
We want you to love your purchase from Open Road Girl. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 14 days of delivery on items that are:
- Unworn
- Unwashed
- Smoke-free
- Fragrance-free
- In new condition
To start a return:
- Send your item back to the address listed below
- Include a note with your name and order number
📍 Return Address:
Open Road Girl
1401 SW 24th Street
Cape Coral, FL 33991
Please note:
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
Exchanges
We gladly offer exchanges within 14 days of delivery for items in new condition.
To request an exchange:
- Mail your item back to us
- Include a note with your name, order number, and requested exchange item
We recommend using USPS First Class as a cost-effective return method.
👉 We will cover the shipping cost to send your exchanged item back to you.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us right away.
We will:
- Replace the item
- Provide a prepaid return shipping label
📧 Email: malinda@openroadgirl.com
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. These will be clearly noted on the product page.
Processing Time
Please allow 3–5 business days for us to process your return or exchange once it is received.
Need Help?
If you have any questions, we’re happy to help:
📧 malinda@openroadgirl.com
Thank you for supporting Open Road Girl—where women’s motorcycle apparel meets freedom, confidence, and lifestyle.